Best Friends Animal Society Reviews

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To open an account on ny.bestfriends.org, follow these steps:

1. Visit the Best Friends Animal Society website.
2. Navigate to the Volunteer Application page.
3. Fill out the application form with your personal information, including your name, address, contact information, and emergency contact details.
4. Create a username and password for your account. Usernames must be at least 6 characters long and can include uppercase letters, lowercase letters, numbers, and special characters (. @ - _). Passwords must be at least 8 characters long and must include at least one uppercase letter, one lowercase letter, one number, and one special character.
5. After completing the form, you will receive an automated email with details about volunteer opportunities and sign-up instructions.
6. If you've volunteered with Best Friends before, you probably have a volunteer profile already. If you need help reactivating your account (inactive profiles are deactivated after six months), please email volunteerNYC@bestfriends.org for assistance.
7. Once you submit your application and complete a training, you'll have access to the full list of volunteer opportunities.

Please note that volunteers must be at least 12 years old, and volunteers under the age of 18 must be accompanied by a parent or guardian at all times. Depending on the volunteer opportunity, the minimum age may vary. The first step in viewing and signing up for these opportunities is to fill out and submit the application for volunteers under 18. If you are 15 or younger, your parent or guardian must create their own volunteer account first and will be required to approve your account. Volunteers under the age of 18 are not eligible to be dog care volunteers.

For any further questions, please contact volunteernyc@bestfriends.org.

The Best Friends Animal Society has a Lifetime Return Policy. This policy means that at any time during the life of the adopted pet, if the adoption does not work out, or if an adopter can no longer care for the pet, Best Friends will accept the animal back into their program.

If an adopter is unable or unwilling to care for an animal adopted from Best Friends, they may contact Best Friends and return the pet to the Lifesaving Center where the pet was adopted. In some cases, the pet may no longer be located near the Lifesaving Center where the adoption occurred. In that event Best Friends staff may arrange to accept the pet at an alternate Lifesaving Center or authorize an individual to receive the pet on Best Friends' behalf in order to transport the pet to a Best Friends facility.

For the Best Friends Store, there is a 30-day return policy. This means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. All store purchases are valid for exchange or store credit. As of February 2024, they no longer issue refunds on returns. Refunds are only eligible in cases of damages, defective merchandise, or other special circumstances. If your return request is approved, you’ll be automatically issued a non-expiring store credit within 10 business days. The original shipping and handling are non-refundable.